Cancellation & refunds
Last updated: 12 October 2026 · Version 2026-10-12
One payment for 12 months. Nothing renews automatically.
This policy applies when paid checkout is available. The current paid plan is £30 including VAT for 12 months. After the access period ends, your account keeps the free allowance of up to 15 stops per route.
Consumer cancellation: 14 days
If you buy as a consumer, you can cancel within 14 days after the day the paid contract is made, without giving a reason. Email us before the deadline. For this plan, we will provide a full refund during that period even if you have started using it; we do not ask you to waive the cancellation right.
Send your request to office@greatoakstreeservices.co.uk. Give your account email, purchase date and payment reference if available. You can use the form below, but it is optional. Please do not email card details or your password.
We will issue the refund without undue delay and within 14 days of receiving your cancellation request, using the original payment method, without a refund fee. Your bank may take additional time to display it. Refunded larger-route access ends; the free 15-stop allowance remains available.
After 14 days and business purchases
We do not normally provide a change-of-mind refund after the consumer cancellation period, or for a business purchase. Contact us if you believe you were charged incorrectly or the paid service is faulty. This does not restrict consumer rights where the service fails to meet legal standards, including rights to an appropriate remedy or price reduction.
If we discontinue paid access before your paid period expires, we will refund the unused portion. If the service has a significant problem, tell us what happened so we can investigate.
No renewal to cancel
This is not a recurring subscription. There is no future automatic payment to stop. You can let access expire and continue with free routes. Deleting your account is separate from a refund request, so contact us before deleting it if you need a refund.